Service

Service:

  1. Timely response: We will contact you within 24 hours, quickly respond emails and provide solutions.
  2. On time delivery: Time is gold for you and also for us.
  3. Professional Services: We provide optimal solutions and professional installation and technology services for you.

Product certification:

Our products have passed the ISO9000 certification, CE certification, all products are in accordance with ISO9000:2000 quality management.Our diversity of products is to meet all kinds of customer demands.

Packaging & shipment:

Installation & commissioning:

FAQ:

Q: Why we believe in your company?

A: a. We are factory with more than 15 years’ manufacturing experience.

  1. We are the leading professional supplier of solution, machines and service for pallet processing industry.
  2. All products achieved ISO9001:2000 quality management certificate and CE certificate.

Q:  What is the delivery time?

A: About 7- 45 working days after the contract signing (After getting deposit). Delivery time will vary depending on the type of the machine, shipping method selected and part availability.

Q: What are your payment methods?

A: Accepted Payment Type: T/T, L/C, Western Union, Cash. After sign the contract, pay the 30%-50% deposit of total purchase price and pay the full payment before delivery.

Q: Can you send me the video to show how the machine works?

A: Certainly, we have made video of every machine and uploaded them to Youtube.

Q: How about the quality of your products?

A: a. Our products are manufactured strictly according to national and international standard.

b. All the machines are 100% tested before delivery.

Q: How long is the warranty of your equipment? Do you supply spare parts?

A: Our warranty period is one year generally. We can supply spare parts.

Q: Do you provide equipment operation training?

A: Yes. Our technicians are available to guide the installation, adjustment, commissioning and operation training of the machines on the working site.


We will reply you asap!

To You For You. ThoYu will always make every effort to respond to you quickly and competently. Please complete the form below and our service staff will give you quick and reliable feedback within 24 hours.

 

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