Notice to Customers during Coronavirus Period

Mar - 10

Notice to Customers during Coronavirus Period


Dear customers,

Due to the impact of Coronavirus (2019 Novel Coronavirus), ThoYu will be delayed in terms of production, shipment, transportation, and installation, etc. During this period, we feel sorry that you can not get products and services on time.

Our first priority is to ensure the right of our customers.

However, the situation is constantly evolving, so it is essential to ensure we are all well prepared to protect your interests.

In order to minimize the loss of customers, ThoYu is doing everything possible to find countermeasures. And now we will explain the delivery of our products and services during the delayed resumption of related epidemics as follows:

1. As the factory staff has not been in place, production has been affected, the delivery of orders will be delayed.

2. The delivery time will be postponed because the logistics and transportation are not all smooth.

3. We provide on-site installation services. On special occasions, on-site installation services cannot be achieved, but we will do our best to meet your needs, such as providing instructional installation videos or postponing to the on-site guidance installation.

We apologize for the delay in providing products and services to you. Once the epidemic is over, we will produce qualified products and provide you with technical services as soon as possible.

Thank you for your care for our company, and thank you for your greetings and encouragement. We believe we can defeat the virus as soon as possible and return to normal work and life!

Thank you for your support!

We will reply you asap!

To You For You. ThoYu will always make every effort to respond to you quickly and competently. Please complete the form below and our service staff will give you quick and reliable feedback within 24 hours.
(required) You are reassured that the information which you provide to us is used fairly and held securely.